Contents of the app

We may update the Site from time to time, and change any information and content at any time. However, any content on the app may be out of date at any given time, and we are under no obligation to update it. Although we try to update the information on the app, we make no representations, warranties or guarantees, that the content on the Site is accurate, complete or up- to date

We do not take any guarantee that any content on the app is free from errors or omissions

Ganna Mart app could face occasional downtime for a short period time as from time to time it we would have to carry out maintenance on the app. We can't promise that the app will be uninterrupted or error-free or that defects in the app will be corrected.

Delivery Policy

This policy sets out details of the delivery service we provide for your online purchases. If you require assistance or have any questions, please contact us on 7633663

Where we deliver

1. We provide free delivery service to all addresses within Male’ and Hulhumale’ City.
2. All deliveries to K. Villigilli will be be charged. Delivery charges for villigilli will be MVR 20.00

How and when we deliver

1. Deliveries are carried out within 24 hours of purchase.
2. All deliveries are carried out between 10.00am to 3.00pm Saturday to Thursday.
3. Orders received on a Friday or public holiday; delivery will be processed on the following business day.
4. Delivery timings are subject to change depending on the items and the working hours. In such cases, recipient would be notified.
5. During this period, packages will be delivered to ground floor.
6. Our staff will not enter any building under any circumstances.
7. Gannamart will not be responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. Ganna Mart will always aim to deliver your goods within the delivery slot agreed, but we cannot accept liability if we deliver the goods outside of this slot or don't deliver all or any of the goods in your order or failure to deliver due to circumstances beyond our control.
8. All deliveries will be made in accordance to the safety & precaution measures advised by HPA.
9. We only deliver orders above mvr 100.
10. If we attempt to deliver order and the recipient(s) are not at the address given on the agreed day and time we will charge you for any additional delivery that we need to make for that order or the order will be cancelled.

Acceptance of delivery

No delivery notes will require signatures and will be updated on the GannaMart APP when delivery is complete.

Returns Policy

1. No goods return will be accepted during the lockdown period.
2. No returns will be offered on Items that have been delivered without any damages or defects.
3. If the product is wrongfully delivered (different SKU instead of the SKU mentioned in the order confirmation) or has a genuine quality/manufacturing defect, then we are open to extending full refund or re-fulfilling your order against the return of the product subject to the fact of such defect being established.
4. To report damage in transit please get in touch with our customer care within 1 hour of delivery with an email to XXXXXX
5. Our customer care team will look into the issue and revert back within 24 working hours.
6. Refunds will be made (i) within 24 hours working days from the date of receipt of returned
7. Notwithstanding anything contained herein, the following products shall not be eligible for return or replacement, viz: Any product that has been open, tampered or used. or returned without all original packaging and accessories, including all other items originally included with the product at the time of delivery;
8. For refunds please email xxxxxxx or contact our hotline 3306 318 and provide description of the items you would like to return, invoice or bill number and the reason for return in your email.

Cancellation Policies

1. If you have to cancel an order, please do so within an hour of placing the order. It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase required quantity to simplify the transaction.
2. There are circumstances when the company might have to cancel a particular order.
3. Your receipt of an electronic or another form of order confirmation does not signify our final acceptance of your order and reserves the right at any time after the receipt of your order to accept or decline your order for any reason.
4. Although our online stock inventory is programmed to update automatically, reserves the right at any time after receipt of your order, to inform you via telephone or email or mobile text about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.
5. If an order is to be canceled after delivery, the individual return policy applies.

Registered Address:

Our product pricing is in Maldivian Rufiyaa (MVR) and you will be billed in this currency.

Our services are targeted to customers residing in Maldives. We DO NOT ship products to other countries.

1. Pricing Disclaimer
2. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error, shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We won’t be held responsible or liable for any errors
3. In case order is placed for an item with incorrect price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you wish so.
4. All prices on this web site are subject to change without notice.
5. Price on our website and that of retail outlets may vary.

Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, will be accessed via a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Credit / Debit card information

Your credit / Debit card payments are processed by BML Secure Payment Gateway. We do not collect or store any information regarding your credit / Debit card.

User Account

1. You are responsible for maintaining the confidentiality of your account and password. You agree to be responsible for all activities that occur under your account. We cannot be held responsible for any loss or damage which may arise as a result of failure by you to protect your account information. Please do not share your username and password with anyone, and keep your account details confidential at all times.
2. It is recommended that customer retains a copy of transaction details for records.

Privacy Policy

Ganna Mart is all about our customers, our employees, our suppliers and our business partners – so we truly value our relationship with you and the trust you place in us. So we do take our responsibilities to each one of you, regarding your Privacy and Personal Information, very seriously.

1. We know how important it is for you to understand how we use your personal data. This Privacy policy sets out how and why we collect, store, process and use your personal data. This policy is subject to change without notice and changes will be published here. When you request or obtain services on our website, we need certain personal information (name, email, contact number, address etc.) to fulfill your request, If you choose to register, subscribe our newsletter, request a quote; purchase an item, request customer services, delivery or send feedback and when you access our website as our website uses cookies; to find out more about the use of cookies and how you can manage them, please read our Cookie Policy. These information is collected directly from you when you register with us and through observation on how you use our website.
2. We use this information to fulfill your request and enquiries; resolve errors and troubleshoot; enhance your shopping experience, update you on our product, services and offers; security and legal reasons.
3. We use security measures, including physical, administrative, and technical safeguards to protect the confidentiality of your Personal Information. These measures include encryption, security certificates, access controls, information security technologies, policies, procedures and other information security measures to help protect your Information. We assure strict security measures are in place to protect your personal information from loss, or unauthorized use or disclosure, copying, or modification. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. For payment processing, we use the Maldives Payment Gateway of Bank of Maldives Plc, to which you will be re-directed from our Website once you are ready to make the payment and we will not be able to see, capture or store your card details and any other information you may enter at the Maldives Payment Gateway.
4. we do not buy or sell the personal information to any third party